The NHS content style guide has common terms which we know from research users understand the best.ĭo send full messages without summarising too much, and use correct formatting for headings, hyperlinks, paragraphs and line breaks to make your message clear and accessible.ĭo make sure that any content linked from the message you send is available for as long as necessary. Use language and terms your patients will understand. Keep in mind that your messages will go out to people with all sorts of comprehension skills, digital skills, reading age and native language. Only send messages that are relevant to the people you’re sending it to.ĭo write in a simple and concise way. consultations, events and messaging (available through personal health record like Patient Knows Best)ĭo only send messages to a patient where you have the legal basis to contact them with the specific purpose of your message.Request care or ask your GP surgery a question (online consultation request).GP surgery messaging (referred to as IM1 PFS messaging where patients can contact the surgery).NHS App messaging (the new service described on this page).There are currently multiple messaging services available in the NHS App, including: How it's different to other messaging features The messaging service supplier will ensure these messages are not sent to the app. There are some messages currently not supported by NHS App messaging, such as time critical messages. This is to ensure the patient receives the message. If a message is not successfully delivered to the NHS App, your messaging service provider will automatically send a message via another channel such as SMS. This can be done in the NHS App or in the device settings. Notifications preferences may take 24 hours to take effect. In order to have this choice, they will need to switch on NHS App notifications on their device, so that they are prompted to read the message in the app. It is the patient’s choice whether to receive messages in this way. NHS App messaging is a new service which lets you send NHS App users an in-app message where they would normally receive a message via a more traditional channel, like SMS. We hope that eventually it will be the main way that citizens of England receive their healthcare messages. Over time, as well as GP surgeries, other health care services such as the national COVID vaccine service, or local community services, will use the NHS App to send messages to their patients. Patients will get a notification from the NHS App when they receive a message in their secure inbox, if they have notifications enabled on their device. Notifications preferences may take 24 hours to take effect. The NHS App messaging service provides a secure inbox that will allow patients to start receiving messages from health and care services such as their GP surgery via the NHS App, instead of traditional channels like SMS (text message) or letter.
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